Experienced System Specialist with a demonstrated history of working in the information technology industry. Skilled in AD/Group Policy, Linux, vSphere/vCenter, managing servers, networking, and much more.
As a junior administrator on the Client Systems Administration, CSA, team I am responsible for assisting in providing support for PSU’s endpoint infrastructure in many ways. Some of my responsibilities involves packaging and deploying software in both Microsoft System Center Configuration Manager (SCCM) and JAMF Admin, maintain the virtual computer lab hosted in Azure, and writing technical documentation.
As the main Network Administrator for the Portland area I am responsible for providing support to one client with two Portland area office locations. Some of my responsibilities involves maintaining/troubleshooting networking issues when the arise, imaging and configuring new computers for end users, managing their active directory environment both locally and with Azure AD, making different group policy’s for each location, and writing PowerShell scripts for automating tasks such as displaying a slideshow on their TVs. Once a week I go onsite to one of the office locations to resolve any tickets that end users submit.
Primary end-user point of contact responsible for providing information technology services and basic to intermediate technical assistance to the Portland State University Faculty, Staff, and Student community. Also responsible for troubleshooting, analyzing and diagnosing basic to intermediate end user information technology and technical issues over the phone, in-person, or by way of remote assistance sessions.
Responsible for assisting the main helpdesk engineers in troubleshooting and solving issues that our clients encountered. Project managed the internal project of going through all of the documentation for our clients making sure they were up to date. If the documentation was out of date the work would be assigned to an engineer to update and complete. Reported directly to the CIO. Went onsite to clients to assist in network troubleshooting and assisting the main engineer. Completed server maintenance & troubleshooting remotely. Setup multiple VMware ESXi server for clients configuring them to their needs so they would be ready to install on site.
As a Technology Support Center Technician, my primary responsibility was to help students and teachers. I fixed student laptops, performed regular maintenance on our network equipment, troubleshooting problems that teachers had with classroom projectors, and programs. I was also responsible for managing Active Directory, Cisco Unified Phone System, and Cisco Meraki APs/Switches. When AV support was requested for events I would attend the events and solve AV issues as they came up right on the spot.
GPA: 3.22
When I am not fixing networks or doing tech support I enjoy being outside, working on my old school BMW, and playing with my cat Sheldon. During the summer I enjoy going on hikes, camping, and kayaking. In the colder months I enjoying skiing and star gazing. I also spend time learning new technology skills on my homelab/mini data center.